Condado Group is an independent Customer Relationship Management and Call Center consulting firm focused on helping clients optimize their Marketing, Sales and Customer Service capabilities.  We are recognized for our experience, integrity, partnering approach and proven results.
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Contact Center Rapid Roadmap
Looking for a low-cost, highly focused and accelerated contact center assessment conducted by experienced Condado Group consultants?  Click Here

Home Solutions & Services
Condado Group CRM and Call Center Solutions and Services

Call Center Solutions

  • Call Center Strategy and Roadmap Development
  • Call Center Performance Optimization
  • Call Center Implementation
  • Workforce Management Planning and Staffing
  • Training Development and Delivery
  • Quality Assurance Monitoring and Coaching Process Development
  • Call Center Technology
  • Customer Satisfaction Survey Development and Measurement
  • Call Center Consolidation and Outsourcing Analysis and Implementation
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Customer Experience Management Solutions

  • Customer Experience Strategy and Roadmap Development
  • Customer Experience Segmentation Strategy
  • Organizational Readiness Review
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Marketing Solutions

  • Marketing Automation
  • Campaign Management
  • Business Intelligence
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Sales Solutions

  • Sales Strategy and Roadmap Development
  • Sales Process Design
  • Sales Automation
  • Sales Incentive Compensation
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Outsourcing Solutions

  • Interim Call Center Leadership
  • Call Center Outsourcing
    • Inbound Customer Service
    • Telemarketing / Telesales 
  • Business Process Outsourcing
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