Condado Group is an independent Customer Relationship Management and Call Center consulting firm focused on helping clients optimize their Marketing, Sales and Customer Service capabilities.  We are recognized for our experience, integrity, partnering approach and proven results.
process mappingcg.jpg

Contact Center Rapid Roadmap
Looking for a low-cost, highly focused and accelerated contact center assessment conducted by experienced Condado Group consultants?  Click Here

Home Links Call Center Resources

Call Center Industry Resources

The following links provide access to relevant information related to the Call Center industry.
Display # 
1   Link   American Teleservices Association (ATA)
The American Teleservices Association (ATA) is the only non-profit trade organization dedicated exclusively to the advancement of companies that utilize contact centers as an integral channel of operations. ATA members include companies with inbound or outbound contact centers, users of Teleservices, trainers, consultants, and equipment suppliers who initiate, facilitate, and generate telephone, Internet, and e-mail sales, service, and support. (http://www.ataconnect.org)
2   Link   Call Center Directory
Call Center Directory contains information regarding call center industry including Call Centers, Contact Centers, BPO, VOIP companies. (http://www.callcenterdirectory.net)
3   Link   Contact Babel
ContactBabel was founded in 2000 to provide a reliable source of research, analysis and business recommendations to CRM and contact center solution providers. (http://www.contactbabel.com)

Newsflash

Condado Group Rapid Roadmap
Click Here to download a copy of Condado Group's RAPID ROADMAP brochure.