Jeff De Wolf
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Jeff’s twenty years of experience includes more than eighteen years in the telecommunications industry in a variety of strategic, operational, and staff functional areas. His broad functional experience makes him skilled in organizational assessment, problem identification, and practical improvement especially in complex interdepartmental processes. He has direct experience in customer experience strategy, process analysis, customer care operations, marketing planning and communications, organizational design and effectiveness, and human capital performance management.

Prior to his work with Condado Group, Inc., Jeff was Vice President of Consulting Services with TMNG Global, a leading management consulting firm to the telecom, media, and content industries. At TMNG, Jeff was responsible for the implementation and coordination of a customer care practice, and a primary contributor and developer of organizational effectiveness consulting programs. During his tenure with a national telecommunications firm, Jeff held positions of increasing responsibility leading groups and departments for over 15 years. During that time he was instrumental in the creation and implementation of customer experience strategies, marketing programs, competitive response plans, and organizational effectiveness programs. In his most recent role, he was responsible for organizational effectiveness and human resources for three business units. Over the years, his ability to combine the creative with the practical has resulted in new ideas that successfully lead to results.