Condado Group is an independent Customer Relationship Management and Call Center consulting firm focused on helping clients optimize their Marketing, Sales and Customer Service capabilities.  We are recognized for our experience, integrity, partnering approach and proven results.
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Contact Center Rapid Roadmap
Looking for a low-cost, highly focused and accelerated contact center assessment conducted by experienced Condado Group consultants?  Click Here

Bernie Fried  -  Vice President and Managing Director  

  Cell Phone:   (913) 481-1269
  Email:   This e-mail address is being protected from spambots. You need JavaScript enabled to view it  

With over 30 years of global telecommunications, CRM and contact center experience in entrepreneurial, intrapreneurial and corporate settings, Mr. Fried has applied his sales, marketing, business development, operations, and general management skills to consult with enterprise and outsourcing companies in locations including the United States, India, the Philippines and Australia. His clients have including such companies as American Electric Power, AT&T, Capital One, Telstra and Nippon Telephone.


Prior to joining Condado Group, Mr. Fried was President of Fried Consulting, Inc, a firm specializing in assisting companies in the call center and telecommunications industries increase revenues and margins while reducing churn and enhancing the customer experience in the domestic and international arenas. During his career, he has served as President of Excell Consulting Services, a worldwide call center consulting firm, Director of Marketing, Sales Support and Operations for the wholesale division of Sprint, and has held executive management positions with various biometrics, telecommunications and contact center companies. Since 1975, Mr. Fried has developed and implemented successful sales and marketing strategies and marketing programs for telecommunications and call center companies. He has helped companies introduce programs, products and services for entering new markets and has taught telecommunications courses for corporate and government officials at the State University of New York.
 

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