Rich Pusateri  -  President      
     (816) 210-0701     
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With over 20 years of customer relationship management and contact center industry experience, Mr. Pusateri sets the strategic direction for the firm, leading the consulting team in providing management consulting services which have delivered measurable results for his clients.  He has delivered highly successful projects at major corporations in many industries including hospitality, consumer business, telecommunications, financial services, manufacturing and non-profit associations.

Prior to founding Condado Group, Mr. Pusateri spent nine years as a Management and Information Technology consultant at Deloitte Consulting, three years as a Vice President at eLoyalty Corporation and over seven years in providing contact center IT project management and outsourcing services at Electronic Data Systems (EDS) as a member of the Customer Service Technologies group.  While those years provided Mr. Pusateri with broad, cross-sector experience, they also drove his development of incisive, strategic analysis skills, skills that have facilitated many of the country’s most successful companies with their ongoing business planning.  Mr. Pusateri has led projects that address customer experience strategy and design, contact center optimization roadmaps, IVR self-service design and implementation, multi-site VoIP ACD implementation and sales automation design and implementation for companies such as Staples, Wyndham International, R.R. Donnelly, Sprint, Federal Reserve System and AT&T Wireless.