Elliott Winit

Mr. Winit brings over thirty years of experience directing, as well as consulting, to large customer service, reservations, telemarketing, and financial services contact centers. He specializes in helping companies ensure that their contact centers are operating efficiently, cost effectively and are optimizing the customer experience. As a veteran contact center executive, he has led these types of assessment efforts extensively during his career. Mr. Winit has experience in the design and layout of these centers, along with a successful track record in preventative labor relations.

He has actively led both expansion and consolidation efforts for several international organizations. Also, he has extensive experience analyzing outsourcing alternatives for his clients. Mr. Winit has worked for both eLoyalty and IBM in their Contact Center Optimization Practice areas. He has consulted to companies worldwide, including Agilent Technologies, General Motors, The New York Times, Reliant Energy, Sprint Wireless, SunAmerica, T-Mobile, Union Bank of California, Washington Mutual, and many others. Additionally, he has held senior management positions with such companies as American Express, Walt Disney Attractions, Sheraton Hotels, and Citicorp.