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Steve Saniuk Mr. Saniuk offers over thirty years of experience in delivering IT infrastructure to large, global corporations and has been involved in call center technology and process design for over twenty-five years. Mr. Saniuk has an extensive international business background, having implemented and managed voice and data networks, as well as, contact centers on five continents. He brings both a business and technical focus to the architecture, deployment and management of world class contact centers along with a proven track record of implementing enabling infrastructure in conjunction with carrier networks to provide high quality, high availability, cost effective technical solutions that support corporate business and customer drivers. His work for nine years with Staples as Director of Telecommunications and Network Engineering, three years as Technical Planning Manager – the Americas, for British Airways and ten years for Reed Elsevier as Director of Information Technology has provided him with an outstanding background in leading edge voice and network infrastructure design and management. Mr. Saniuk joined Condado Group in 2006. |
Click Here to download the Contact Babel 2008 US Contact Center Operational Review. |