Condado Group is an independent Customer Relationship Management and Call Center consulting firm focused on helping clients optimize their Marketing, Sales and Customer Service capabilities.  We are recognized for our experience, integrity, partnering approach and proven results.
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Contact Center Rapid Roadmap
Looking for a low-cost, highly focused and accelerated contact center assessment conducted by experienced Condado Group consultants?  Click Here

 

Steve Saniuk

Mr. Saniuk offers over thirty years of experience in delivering IT infrastructure to large, global corporations and has been involved in call center technology and process design for over twenty-five years.  Mr. Saniuk has an extensive international business background, having implemented and managed voice and data networks, as well as, contact centers on five continents. 

He brings both a business and technical focus to the architecture, deployment and management of world class contact centers along with a proven track record of implementing enabling infrastructure in conjunction with carrier networks to provide high quality, high availability, cost effective technical solutions that support corporate business and customer drivers.  His work for nine years with Staples as Director of Telecommunications and Network Engineering, three years as Technical Planning Manager – the Americas, for British Airways and ten years for Reed Elsevier as Director of Information Technology has provided him with an outstanding background in leading edge voice and network infrastructure design and management.  Mr. Saniuk joined Condado Group in 2006.

 

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Contact Babel StudyClick Here to download the Contact Babel 2008 US Contact Center Operational Review.