Rich Pusateri  -  President      
     (816) 210-0701     
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With over 20 years of customer relationship management and contact center industry experience, Mr. Pusateri sets the strategic direction for the firm, leading the consulting team in providing management consulting services which have delivered measurable results for his clients.  He has delivered highly successful projects at major corporations in many industries including hospitality, consumer business, telecommunications, financial services, manufacturing and non-profit associations.

With over 30 years of global telecommunications, CRM and contact center experience in entrepreneurial, intrapreneurial and corporate settings, Mr. Fried has applied his sales, marketing, business development, operations, and general management skills to consult with enterprise and outsourcing companies in locations including the United States, India, the Philippines and Australia. His clients have including such companies as American Electric Power, AT&T, Capital One, Telstra and Nippon Telephone.

Elliott Winit

Mr. Winit brings over thirty years of experience directing, as well as consulting, to large customer service, reservations, telemarketing, and financial services contact centers. He specializes in helping companies ensure that their contact centers are operating efficiently, cost effectively and are optimizing the customer experience. As a veteran contact center executive, he has led these types of assessment efforts extensively during his career. Mr. Winit has experience in the design and layout of these centers, along with a successful track record in preventative labor relations.

Dennis Bieschke, Director, Sales Solutions
     (630) 290-7085
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Mr. Bieschke has over thirty years of professional experience, including sixteen years as a sales and customer service senior level executive at Exelon/ComEd, over five years as a consultant directing various sales and business development projects and four years as director of sales process or solutions management projects for RR Donnelley and NetGain Technologies. 

Tom Wright
     (816) 520-0133
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Jeff De Wolf
     (913) 219-5353     
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Jeff’s twenty years of experience includes more than eighteen years in the telecommunications industry in a variety of strategic, operational, and staff functional areas. His broad functional experience makes him skilled in organizational assessment, problem identification, and practical improvement especially in complex interdepartmental processes. He has direct experience in customer experience strategy, process analysis, customer care operations, marketing planning and communications, organizational design and effectiveness, and human capital performance management.

Lois Whitman  -  Vice President, Contact Center Solutions
     (908) 267-6598
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With over twenty-five years in senior, call center leadership positions managing hospitality outsourcers for Reed Elsevier, Woodside Management Systems and Custom Travel Systems, Ms Whitman brings a diverse background to Condado Group.  Offering front line management experience in medium and large as well as single and multi-site call center operations, she has developed a pragmatic, customer-centric approach to 21st century customer service challenges. 

Steve Saniuk

Mr. Saniuk offers over thirty years of experience in delivering IT infrastructure to large, global corporations and has been involved in call center technology and process design for over twenty-five years.  Mr. Saniuk has an extensive international business background, having implemented and managed voice and data networks, as well as, contact centers on five continents. 

John Dobrotka

Mr. Dobrotka has over five years of experience in the call center industry and has been involved with technology and software for approximately seven years.  His career began as a reservation sales agent for Wyndham International, now known as Wyndham Worldwide.  After demonstrating to the management the marketing potential and cost savings from an informative intranet site, he developed and justified a position for himself as a Computer Systems Analyst.  Following his role in the unique turnaround of Wyndham’s call center operations, Mr. Dobrotka left Wyndham to join Condado Group in December of 2005.